Use quick access to the BNI call center to resolve bank issues
In order to obtain information related to bank accounts, account holders can approach BNI call centres. Based on a strong foundation created over decades, PNI strives to serve and maintain the satisfaction of its customers by providing the best service at all times.
The commitment to provide the best service to customers is always maintained so that they can continue to provide innovation and growth in service facilities. While the choice of various services, products and assistance aims to facilitate customer transactions, BNI strives to provide all customer needs.
The solution is to go directly to the branch office when faced with problems with savings accounts or other bank products. In addition to these methods, you can use online services or call the hotline. You can use the BNI Call Center to get quick help when pressed.
This support service is a solution to deal with various banking issues associated with all customer transactions. The existence of a one-stop solution is the result of decades of experience that meets the needs of the Bank of Indonesia. Information on banking products such as savings accounts, loans, telephone banking, etc., is available up to consultations.
You can use the hotline, fax, or email. Please ask various questions or complain about issues, experienced and friendly customer service will provide as much help as possible. If you would like to learn more about this service, please refer to the following description:
BNI Call Center is for customers
There are still many people who are still reluctant to use call center services because they think that the service takes time, so they prefer to come to branch offices and stand in line. Some people think that only priority customers can access this information and help line, when this is not the case.
Every account owner has the same rights in using the service, as it is intended for all customers. Both individuals and organizations can use it. Active customers who have accounts and debit cards can use this help desk when they have questions or are facing issues.
Whether it’s savings accounts, debit or credit card disruptions or issues with facilities such as internet or mobile banking. Frequent issues such as forgetting a password can also be reported to the call center and will be helped in dealing with it immediately. You can also access BNI call center services through:
- The owner or account holder will be with an ATM (debit) card.
- The customer is registered on the list of members of the telephone banking service. The customer has registered a mobile phone number for bank transactions.
- Customer holding a credit card.
- Specialized account holders of companies or business entities such as Taplus Bisnis, Giro, and others
- Power of Attorney holders on accounts of companies or business entities.
Therefore, do not hesitate to use the services of the sub-center, as all account holders have the same right to access them. If you really need help and have questions about savings accounts, debit or credit cards, i-banking, m-banking or other facilities, please contact the 24-hour hotline.
Help for customers at the BNI Call Center
As mentioned above, the presence of a centre to provide assistance and information will help you find solutions to your various banking problems. The main function of a 24-hour hotline is to have a communication between customers and banks. In addition to getting information related to your account, you can also access other services such as the following:
- Reporting and preventing a loss of a debit or credit card.
- Change or reset the back of the phone banking facility.
- Blocking both debit and credit cards
- Getting to know various PNI product information such as accounts, current accounts, deposits, loans and more.
- Find information about credit card features and features.
- The rest of the information and the last five transactions.
- Transfer of funds between other accounts in BNI and banks.
- Bank transfer using the services of RTGS.
- Payment of various bills such as credit card bills or installment payments.
- Request information about credit card transactions.
These are some of the helps you can get by accessing the PNI call centre. 24-hour quick access can provide help to customers at any time, even with your financial and business planning. The services are provided free of charge with friendly and informative service.
This one-stop help center service is actually very helpful for customers, as it is available all the time. However, the use of this call center service should be done wisely. Use it when you really need it, because to access the hotline, you often have to wait in line.
How do I contact the BNI call center service?
Account holders who have banking issues or want to obtain information can use a 1500046 or a 30500046 number (021) to request support services. This phone number can be used from within or outside the country. Payment issues according to the operator used.
Phone lines aren’t the only way to use the help desk, you can 25541203 a fax (021) or email bnicall@bni.co.id. Use the email material to suit your problem and describe the issue at hand well and clearly.
Visit the Bni.co.id page to access help through the various hotlines provided by the BNI. Take advantage of the BNI Call Center Quick service when using hotline services . There is no need to wait until the automatic message ends, you can immediately choose one. The following will save reporting time and speed up resolution:
- Call the hotline provided, and when you hear the operator’s voice, press 0 – 1 when you want to get information about the savings account. 0 – 2 regular credit card information. 0 – 3 credit services. 0 – 5 currency and exchange rate information. 0 – 6 Information about credit card features and facilities.
- Press 1 if you want to use English. Use the 1 – 1 buttons to access the balance information. 1 – 2 –1 access information about the last 5 transactions this month.
- Press 2 – 1 to report card blogging and debit or credit card loss.
- Press 3 – 1 to change the pin and 3 – 2 pin reset service. 3 – 1 – 1 when you need to pay your credit card bill.
The operator will be asked to enter the debit card number before accessing the bank preparation information. Meanwhile, in reporting, various questions will be asked, such as account numbers, biological mother’s names, and last presence (not specific to the range of memory). The request will be considered only after answering these various questions.
Advantages of BNI Call Center for Account Holders
It is easily provided to obtain information for the benefit of customers and to help in dealing with issues. This is because Bank Negara Indonesia always helps account holders to get information and become assistants in finding solutions to various transaction problems.
Easy and quick access makes it easier for customers to save money, pay debt, make it easier to track savings accounts and provide a sense of security while investing. Friendly and dignified service can unravel the concerns of customers when faced with issues.
In addition to various services related to banking products, you can also access support services around financial planning, depositing, future investment, loan applications, mutual funds, exchange rates and various other services by contacting a resolution call centre at one stop from PNI.
As a state-owned financial institution that is forced to help the welfare of the people, PNI has always strived to get the best possible service to customers. The direct service can be accessed by all customers through the Help Hotline. Especially the BNI Call Centre provides various information related to bank accounts and provides solutions in case of problems.